Service Under Maintenance
Uptime over the past 90 days. View historical uptime.
Know-Your-Customer Suite Operational
90 days ago
99.97 % uptime
Today
Know-Your-Customer API ? Operational
90 days ago
100.0 % uptime
Today
Prospect Portal ? Operational
90 days ago
99.96 % uptime
Today
Professional Portal Operational
90 days ago
99.96 % uptime
Today
Client Portal Operational
90 days ago
99.96 % uptime
Today
Investment Suite Operational
90 days ago
100.0 % uptime
Today
Investment Suite API ? Operational
Investment Suite Administrative Portal Operational
90 days ago
100.0 % uptime
Today
Amazon Web Services Operational
90 days ago
100.0 % uptime
Today
AWS cloudformation-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS cloudfront Operational
90 days ago
100.0 % uptime
Today
AWS dynamodb-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS lambda-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS rds-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS route53 Operational
90 days ago
100.0 % uptime
Today
AWS s3-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS sqs-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS ses-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS sns-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
Internal Under Maintenance
Zoom Zoom Meetings Operational
Slack Messaging Operational
Atlassian Jira Cloud Operational
Intercom Intercom Web Application Operational
Atlassian Bitbucket Pipelines Under Maintenance
Atlassian Bitbucket Website Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Aug 1, 2021

No incidents reported today.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021
Hotfix KYC Suite
Completed - The scheduled maintenance has been completed.
Jul 27, 21:27 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 20:45 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 27, 20:44 CEST
Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021
Release v4.58.0 KYC Suite
Completed - The scheduled maintenance has been completed.
Jul 23, 21:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 20:00 CEST
Scheduled - "Features in this release:

1. Adding new product to existing clients. You will be able to add new products to your clients, without having to identify them (again), collecting their personal data (again) or having to perform a risk review (again).

2. Ability to upload Identification Document during the Mitek process when selfie is set off. in the prospect portal, your clients will be able to upload a picture of their ID/passport instead of doing the MItek mobile flow when selfie is turned off in the identification settings.

3. We improved the screening in Onboarding by introducing a new design where we consolidated in one view all the parties. This will help you to filter and evaluate hits and also leave comments in one view.

In addition, we will push various technical improvements and bugfixes.

For any questions regarding the content of this release, feel free to contact Customer Success."
Jul 20, 14:27 CEST
Jul 22, 2021

No incidents reported.

Jul 21, 2021
Some users are not receiving MFA SMS messages when logging in
Resolved - This incident has been resolved.
Jul 21, 17:35 CEST
Update - We are continuing to monitor for any further issues.
Jul 21, 14:07 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 21, 13:11 CEST
Investigating - We are currently investigating this issue
Jul 21, 11:00 CEST
Jul 20, 2021
Hotfix KYC Suite
Completed - The scheduled maintenance has been completed.
Jul 20, 19:50 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 19:30 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 20, 19:25 CEST
Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

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