All Systems Operational
Know-Your-Customer Suite Operational
90 days ago
100.0 % uptime
Today
Know-Your-Customer API ? Operational
90 days ago
100.0 % uptime
Today
Prospect Portal ? Operational
90 days ago
100.0 % uptime
Today
Professional Portal Operational
90 days ago
100.0 % uptime
Today
Client Portal Operational
90 days ago
100.0 % uptime
Today
Investment Suite Operational
90 days ago
100.0 % uptime
Today
Investment Suite API ? Operational
Investment Suite Administrative Portal Operational
90 days ago
100.0 % uptime
Today
Amazon Web Services Operational
90 days ago
100.0 % uptime
Today
AWS cloudformation-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS cloudfront Operational
90 days ago
100.0 % uptime
Today
AWS dynamodb-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS lambda-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS rds-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS route53 Operational
90 days ago
100.0 % uptime
Today
AWS s3-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS sqs-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS ses-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS sns-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
Internal Operational
Zoom Zoom Meetings Operational
Slack Messaging Operational
Atlassian Jira Cloud Operational
Intercom Intercom Web Application Operational
Atlassian Bitbucket Pipelines Operational
Atlassian Bitbucket Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 14, 2021
Completed - The scheduled maintenance has been completed.
May 14, 21:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 19:00 CEST
Scheduled - "Features in this release:

1. Introduction of User Groups
We are going to extend our access management by introducing user groups. Each user group consists of permissions that allow users specific access to functionality within the suite. The user groups will replace the role functionality.
An intercom page will be available after the release where you can learn further information for the new functionality. (https://intercom.help/blancohelps/en/articles/5223944-access-management)

2. Ability to assign professional users to clients in Client File. Similar to the Onboarding module, you will be able to assign the clients to your agents and account managers.

3. We revamped the screening page in Client File to improve the speed of handling screening hits. You will be able to quickly edit the relevance and the risk of a hit. Also, we added filters to improve your search on the hits and highlighted the search criteria to better understand how the screening search was configured.

4. In client onboarding you will be able to export the prospect table with all the details it contains.

In addition, we will push various technical improvements and bug fixes.

For any questions regarding the content of this release, feel free to contact Customer Success."
May 11, 17:15 CEST
May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021
Completed - The scheduled maintenance has been completed.
May 11, 18:33 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 18:15 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
May 11, 18:06 CEST
May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021
Completed - The scheduled maintenance has been completed.
Apr 30, 23:10 CEST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 30, 20:54 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 20:10 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 30, 20:06 CEST
Completed - The scheduled maintenance has been completed.
Apr 30, 20:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 19:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 30, 15:46 CEST