All Systems Operational
Know-Your-Customer Suite Operational
90 days ago
99.95 % uptime
Today
Know-Your-Customer API ? Operational
90 days ago
99.95 % uptime
Today
Prospect Portal ? Operational
90 days ago
99.95 % uptime
Today
Professional Portal Operational
90 days ago
99.95 % uptime
Today
Client Portal Operational
90 days ago
99.95 % uptime
Today
Investment Suite Operational
90 days ago
100.0 % uptime
Today
Investment Suite API ? Operational
Investment Suite Administrative Portal Operational
90 days ago
100.0 % uptime
Today
Amazon Web Services Operational
90 days ago
100.0 % uptime
Today
AWS cloudformation-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS cloudfront Operational
90 days ago
100.0 % uptime
Today
AWS dynamodb-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS lambda-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS rds-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS route53 Operational
90 days ago
100.0 % uptime
Today
AWS s3-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS sqs-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS ses-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS sns-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
Internal Operational
Zoom Zoom Meetings Operational
Slack Messaging Operational
Atlassian Jira Cloud Operational
Intercom Intercom Web Application Operational
Atlassian Bitbucket Pipelines Operational
Atlassian Bitbucket Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 18, 2025

No incidents reported today.

Feb 17, 2025
Completed - The scheduled maintenance has been completed.
Feb 17, 19:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 19:00 CET
Scheduled - Release notes KYC Suite v4.vv.v

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Technical improvements
------------------------------------------------------------

- We made some technical improvements so that the system is up to date with the latest technologies available

Feb 17, 17:49 CET
Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025
Completed - The scheduled maintenance has been completed.
Feb 14, 18:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 18:00 CET
Scheduled - Release notes KYC Suite v4.123.3

------------------------------------------------------------
We solved the following bugs:
- email invite for signing not send
- whiteboard settings not shown correctly

Feb 14, 16:52 CET
Feb 13, 2025
Completed - The scheduled maintenance has been completed.
Feb 13, 18:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 17:30 CET
Scheduled - ------------------------------------------------------------
Bug fixes
------------------------------------------------------------

We solved the following bugs:
- Filtering and search in onboarding registrations list doesn't works properly

Feb 13, 13:02 CET
Resolved - This incident has been resolved.
Feb 13, 07:36 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 17:06 CET
Update - We are continuing to work on a fix for this issue.
Feb 12, 10:47 CET
Identified - The issue has been identified and a fix is being implemented.
Feb 12, 10:46 CET
Feb 12, 2025
Feb 11, 2025
Completed - The scheduled maintenance has been completed.
Feb 11, 18:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 17:30 CET
Scheduled - Release notes KYC Suite v4.123.0

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Features
------------------------------------------------------------

- Update the default user interface of the identification mobile app

------------------------------------------------------------
Technical improvements
------------------------------------------------------------

- We made some technical improvements so that the system is up to date with the latest technologies available

------------------------------------------------------------
Bug fixes
------------------------------------------------------------

We solved the following bugs:
- Initials from first names will be populated to the Initials field

Feb 6, 15:15 CET
Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025
Completed - The scheduled maintenance has been completed.
Feb 4, 18:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 17:00 CET
Scheduled - Release notes KYC Suite v4.122.28

------------------------------------------------------------
We solved the following bugs:
- Fix issue of not being able to export KYC report from the Client file

Feb 4, 15:50 CET