All Systems Operational
Uptime over the past 90 days. View historical uptime.
Know-Your-Customer Suite Operational
90 days ago
100.0 % uptime
Today
Know-Your-Customer API ? Operational
90 days ago
100.0 % uptime
Today
Prospect Portal ? Operational
90 days ago
100.0 % uptime
Today
Professional Portal Operational
90 days ago
100.0 % uptime
Today
Client Portal Operational
90 days ago
100.0 % uptime
Today
Investment Suite Operational
90 days ago
100.0 % uptime
Today
Investment Suite API ? Operational
Investment Suite Administrative Portal Operational
90 days ago
100.0 % uptime
Today
Amazon Web Services Operational
90 days ago
100.0 % uptime
Today
AWS cloudformation-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS cloudfront Operational
90 days ago
100.0 % uptime
Today
AWS dynamodb-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS lambda-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS rds-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS route53 Operational
90 days ago
100.0 % uptime
Today
AWS s3-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS sqs-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS ses-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS sns-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
Internal Operational
Zoom Zoom Meetings Operational
Slack Messaging Operational
Atlassian Jira Cloud Operational
Intercom Intercom Web Application Operational
Atlassian Bitbucket Pipelines Operational
Atlassian Bitbucket Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 21, 2022

No incidents reported today.

May 20, 2022
Hotfix v4.79.3 KYC Suite
Completed - The scheduled maintenance has been completed.
May 20, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 17:00 CEST
Scheduled - Release notes KYC Suite v4.79.3

------------------------------------------------------------
We solved the following bugs:
- Failed import is not automatically reverted
May 20, 12:22 CEST
May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022
Hotfix v4.79.1 KYC Suite
Completed - The scheduled maintenance has been completed.
May 17, 19:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 18:00 CEST
Scheduled - Release notes KYC Suite v4.79.1

------------------------------------------------------------
We solved the following bugs:
- Unable to migrate legal entity without business data case
- Screening module does not screen all entities, not all results are visible either
May 17, 16:08 CEST
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
Release v4.79.0 KYC Suite
Completed - The scheduled maintenance has been completed.
May 13, 18:46 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 17:01 CEST
Scheduled - Release notes KYC Suite v4.79.0

------------------------------------------------------------
Feature Highlights
------------------------------------------------------------
- New notification for Risk Review

We introduced a new notification type called “Client File - Risk Review Created” which triggers when a risk review task has been created. It is possible to subscribe to this notification per email or webhook.

------------------------------------------------------------
- Added FIP fields to product overview

New columns have been added to the Client file product overview. These columns contain information that is currently available in the product under the “Fin. Investment Plan” tab. It is currently not possible to filter on, sort by or export these columns to a CSV file.

------------------------------------------------------------
Other features
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We added more features:
- Optimization for "search" component in legal entity in onboarding
- Creditsafe: Limit number of requests
- Creditsafe: Button to download PDF Report
- Creditsafe: Monitoring
- Add CSV column name to the new Client file import
- Update design for tables

------------------------------------------------------------
Bug fixes
------------------------------------------------------------

We solved the following bugs:
- Error during MITEK invite
- Filtering closed questions is broken
- Incorrect display in connection structure
- Custom fields have empty values for legal entity in Client file overview
- Custom field filter translations
- Signing bugfix
- Imported risk markers populated with False value when no value passed
- All business activity/legal activities are shown in Client portal instead of empty
May 11, 00:08 CEST
May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

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