All Systems Operational
Uptime over the past 90 days. View historical uptime.
Know-Your-Customer Suite Operational
90 days ago
99.97 % uptime
Today
Know-Your-Customer API ? Operational
90 days ago
100.0 % uptime
Today
Prospect Portal ? Operational
90 days ago
99.96 % uptime
Today
Professional Portal Operational
90 days ago
99.96 % uptime
Today
Client Portal Operational
90 days ago
99.96 % uptime
Today
Investment Suite Operational
90 days ago
100.0 % uptime
Today
Investment Suite API ? Operational
Investment Suite Administrative Portal Operational
90 days ago
100.0 % uptime
Today
Amazon Web Services Operational
90 days ago
100.0 % uptime
Today
AWS cloudformation-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS cloudfront Operational
90 days ago
100.0 % uptime
Today
AWS dynamodb-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS lambda-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS rds-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS route53 Operational
90 days ago
100.0 % uptime
Today
AWS s3-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS sqs-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS ses-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS sns-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
Internal Operational
Zoom Zoom Meetings Operational
Slack Messaging Operational
Atlassian Jira Cloud Operational
Intercom Intercom Web Application Operational
Atlassian Bitbucket Pipelines Operational
Atlassian Bitbucket Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 16, 2021

No incidents reported today.

Oct 15, 2021
Release v4.64.0 KYC Suite
Completed - The scheduled maintenance has been completed.
Oct 15, 20:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 19:31 CEST
Scheduled - Dear costumer,

We will be undergoing scheduled maintenance during this time.

Features in this release:
1. We made design improvements in the Onboarding landing page in order to enhance product quality, update our look and feel and improve usability for our users.
2. We updated the Mitek identification SDK. This will solve the issue your clients are facing with IOS15 and Safari 13/14 when trying to capture a photo of their passport.

If you have any questions please reach out to Costumer Success .
Oct 13, 15:26 CEST
Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021
Hotfix KYC Suite
Completed - The scheduled maintenance has been completed.
Oct 12, 18:49 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 18:30 CEST
Scheduled - Dear costumer,

We will be undergoing scheduled maintenance during this time.

Issue:In rare cases, when moving your registrations from Onboarding to Client File you are not able to view the product or the client's related data. The functionality to move the data reached the time limit.

Solution: We decreased the time needed for a registration to move to the Client File.

If you have any questions please reach out to Costumer Success .
Oct 12, 17:47 CEST
Oct 11, 2021
Hotfix KYC Suite
Completed - The scheduled maintenance has been completed.
Oct 11, 18:43 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 18:30 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 11, 18:14 CEST
Oct 10, 2021
Hotfix KYC Suite
Completed - The scheduled maintenance has been completed.
Oct 10, 20:17 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 20:15 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 10, 20:05 CEST
Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021
Hotfix KYC Suite
Completed - The scheduled maintenance has been completed.
Oct 6, 18:49 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 18:01 CEST
Scheduled - We will be undergoing scheduled maintenance during this time. We will proceed with a fix for the following issues:
1. Unable to create new processors from administrators settings.
2. Singing from Client File with Itsme verification is not available. Clients could proceed with signing without verifying themselves.
Oct 6, 16:01 CEST
Oct 5, 2021

No incidents reported.

Oct 4, 2021
Hotfix KYC Suite
Completed - The scheduled maintenance has been completed.
Oct 4, 14:15 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 13:46 CEST
Scheduled - We will be undergoing a maintenance during this time to fix the issue of professional users not being ablt to access their clients in Client File.
Oct 4, 13:40 CEST
Oct 3, 2021

No incidents reported.

Oct 2, 2021

No incidents reported.

← Incident History Powered by Atlassian Statuspage