All Systems Operational
Know-Your-Customer Suite Operational
90 days ago
100.0 % uptime
Today
Know-Your-Customer API ? Operational
90 days ago
100.0 % uptime
Today
Prospect Portal ? Operational
90 days ago
100.0 % uptime
Today
Professional Portal Operational
90 days ago
100.0 % uptime
Today
Client Portal Operational
90 days ago
100.0 % uptime
Today
Investment Suite Operational
90 days ago
100.0 % uptime
Today
Investment Suite API ? Operational
Investment Suite Administrative Portal Operational
90 days ago
100.0 % uptime
Today
Amazon Web Services Operational
90 days ago
100.0 % uptime
Today
AWS cloudformation-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS cloudfront Operational
90 days ago
100.0 % uptime
Today
AWS dynamodb-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS lambda-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS rds-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS route53 Operational
90 days ago
100.0 % uptime
Today
AWS s3-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS sqs-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS ses-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS sns-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
Internal Operational
Zoom Zoom Meetings Operational
Slack Messaging Operational
Atlassian Jira Cloud Operational
Intercom Intercom Web Application Operational
Atlassian Bitbucket Pipelines Operational
Atlassian Bitbucket Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 28, 2021

No incidents reported today.

Nov 27, 2021

No incidents reported.

Nov 26, 2021
Completed - The scheduled maintenance has been completed.
Nov 26, 20:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 19:30 CET
Scheduled - Dear costumer,

We will be undergoing scheduled maintenance during this time.

Feature in this release:

1. The option to select different signers for signature request. This functionality will be available in the client file only. Currently when you are starting a signing request the signers are predefined and you are not able to remove or add one. We will change that and you can select which client you want to sign the contracts.

If you have any questions please reach out to Costumer Success .
Nov 26, 13:42 CET
Nov 25, 2021

No incidents reported.

Nov 24, 2021
Completed - The scheduled maintenance has been completed.
Nov 24, 19:23 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 19:00 CET
Scheduled - Dear costumer,

In this release, we will fix the issue some of the clients facing with the search functionality in the onboarding overview.

If you have any questions please reach out to Costumer Success .
Nov 24, 18:22 CET
Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021
Completed - The scheduled maintenance has been completed.
Nov 18, 21:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 20:30 CET
Scheduled - Dear costumer,

Because of the feedback we received in regards to the recently added field 'External Client ID', we decided to remove it. Clients that requested to keep the field, they still have the option available.

We apologise for any inconvenience this might have caused you.

In the future we will add the option for administrators to toggle this field so you can better customise the KYC Suite to your needs.

If you have any questions please reach out to Costumer Success .
Nov 18, 16:08 CET
Nov 17, 2021

No incidents reported.

Nov 16, 2021

No incidents reported.

Nov 15, 2021
Completed - The scheduled maintenance has been completed.
Nov 15, 20:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 19:01 CET
Scheduled - Dear costumer,

In this release, we will fix the issue of the document uploader in the product section of Client File. Currently, if you try to upload a document you will get an error.

If you have any questions please reach out to Costumer Success .
Nov 15, 15:45 CET
Nov 14, 2021

No incidents reported.