As a preventive measure, we recommend all users register their MFA device for use as two-factor authentication (2FA). This provides a more reliable and secure way to access your account and helps avoid potential issues in the future.
Posted Aug 26, 2025 - 14:02 CEST
Monitoring
The quota has been successfully increased, and we are closely monitoring the situation to ensure everything continues to run smoothly.
As a preventive measure, we recommend all users register their MFA device for use as two-factor authentication (2FA). This provides a more reliable and secure way to access your account and helps avoid potential issues in the future.
Thank you for your cooperation.
Posted Aug 25, 2025 - 13:06 CEST
Identified
We are currently experiencing an issue with sending SMS login codes due to a service limit imposed by our cloud provider (AWS). As a result, some users may not be able to receive SMS one-time passcodes (OTPs) needed to log in.
Impact:
Some users are temporarily unable to log in via SMS.
Other functionality of our platform remains fully available.
What we are doing: We have identified the root cause and are actively working with our provider to increase the limit. This request has been escalated with urgency.
Next update: We will provide an update as soon as we have confirmation from AWS.