Client file is slow

Incident Report for Blanco Services

Resolved

This incident has been resolved.
Posted Jan 31, 2025 - 16:54 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 31, 2025 - 16:47 CET

Investigating

Client file is slower then usual causing timeouts. Some operations might be impossible, like signing. We are investigating the issue and will give an update as soon as possible
Posted Jan 31, 2025 - 13:13 CET
This incident affected: Know-Your-Customer Suite (Know-Your-Customer API, Prospect Portal, Professional Portal, Client Portal).
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