Not able to login to the KYC system

Incident Report for Blanco Services

Resolved

This incident has been resolved.

Posted Nov 23, 2023 - 19:43 CET

Update

We are continuing to monitor for any further issues.

Posted Nov 23, 2023 - 19:31 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 23, 2023 - 19:26 CET

Update

We have fixed the issue and are now monitoring the situation

Posted Nov 23, 2023 - 19:22 CET

Identified

The issue is identified and we are currently working on a fix.

Posted Nov 23, 2023 - 19:22 CET

This incident affected: Know-Your-Customer Suite (Know-Your-Customer API, Prospect Portal, Professional Portal, Client Portal).