Possible issues with Typeform surveys

Incident Report for Blanco Services

Resolved

This incident has been resolved.

Posted Nov 29, 2019 - 14:51 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 28, 2019 - 20:07 CET

Identified

The issue has been identified and we are working on a fix.

Posted Nov 28, 2019 - 13:28 CET

Investigating

We are currently investigating a possible issue with some Typeform surveys. Some of them might not be fetched correctly by our Professional Portal depending on the set of configured questions.

Posted Nov 27, 2019 - 17:10 CET

This incident affected: Know-Your-Customer Suite (Know-Your-Customer API, Professional Portal).