Signhost/Signing Service outage

Incident Report for Blanco Services

Resolved

This incident has been resolved.

Posted Dec 10, 2021 - 13:44 CET

Monitoring

Update form Signhost: "A fix has been implemented and we are monitoring the results."

Posted Dec 10, 2021 - 11:51 CET

Investigating

Dear Costumers,

You might face issues with the Signing transactions. Signhost, our signing service provider, post this message below:

"Our hosting CloudVPS has an outage which they are currently investigating. They are keeping us up to date through their status page >> https://cloudvps-status.com/ "

We will keep you posted when the issue will be solved. Also, you can see the progress of the issue here : https://status.signhost.com/

Posted Dec 10, 2021 - 11:42 CET

This incident affected: Know-Your-Customer Suite (Know-Your-Customer API, Prospect Portal, Professional Portal, Client Portal).