Not able to create new signing transactions

Incident Report for Blanco Services

Resolved

This incident has been resolved.
Posted Feb 13, 2025 - 07:36 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 12, 2025 - 17:06 CET

Update

We are continuing to work on a fix for this issue.
Posted Feb 12, 2025 - 10:47 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 12, 2025 - 10:46 CET
This incident affected: Know-Your-Customer Suite (Know-Your-Customer API, Professional Portal).